Robert joseph: Program & Project Manager
REsume, Education, Recommondations

 

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Professional Summary

 

·         A PMP certified PM experienced in communicating objectives, requirements, specifications and use cases. Skilled in the management of both Project and Software Development Life Cycle methods. Adept at creating project SOWs, Gantts charts, task assignments, budgets, timelines and tracking. Project software proficiencies include MSProject, Visio, PowerPoint, SalesForce; SharePoint, Remedy, Mantis, JIRA (MSroject tasks to JIRA tickets), @Task, OpenProject, PlanView, Avatier (IAM), Synacor proprietary Content Mngt, SSO (IAM), WebMail systems for Cable Providers (Virgin Media).

 

·         A seasoned technical/functional project and program manager. Business competencies include strategy and road map navigation, team building and resource training, stakeholder and C-level reporting. Successful history of end-to-end management of large infrastructure and software deployments, with multi-million dollar budgets and resources across distributed locations (US/UK/EU).  Managed SDLC teams that develop, and deploy LAMP/.NET/MS applications, integrated interactive products, and implemented SSO systems. Lead completion of 60+ iMedia projects 03/08-10/08 at The Buffalo News.

 

·        Oversight of off-shore teams building/integrating interactive products including video-on-demand and user generated content applications; social network, and hyper-local microsites; proprietary content management systems; and large multi-tiered portals with matrices of products and up-sell options delivered to 3.5M cable/DSL/Dial-Up end users via api driven "Single Sign On" authentication.

 

·         Executive/VP/Board level communications. Succinct and concise messaging and reporting delivered fluently to a specific audience or broadly across levels. Skilled at implementing, leveraging and supporting communication tools such as video teleconferencing systems, collaborative platforms, etc.

 

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PROFESSIONAL WORK HISTORY

 

SENECA GAMING CORPORATION, SENECA CASINO, NIAGARA FALLS , NY 04/2012 – present

Contracted Sr.IT PM for Identity & Security Projects that impact 3 Casino Properties; NF, Allegheny, Buffalo

- Sr PM: set up and configuration of enterprise wide Access & Identity Mngt, Single Sign On System & Planview PPM.

- Sr PM: 3 Security Projects: 1) Operational Vulnerability Mngt; 2) Universal Threat Mngt; Systems Integrity Mngt.

- Managed vendor communications regarding RFPs, PO’s, Invoicing, MSA/SLAs, SOWs, and Professional Services.

                                                          

HARRIS INTERACTIVE, ROCHESTER , NY                                                              07/2011 – 011/2011

Contracted Sr. Project Manager for all “Prioritized Project” following major reorganization of the company

- Responsible for all project and resource tracking and reporting. Created and delivered executive level reports.

- Managed meeting calendar and coordinated all collaborative application usage for cross continental team sessions

- Worked directly with Senior VPs to report, review, summarize, document and deliver CEO Summaries
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SYNACOR INC, BUFFALO , NY                                                                                   07/2010 – 03/2011

Contracted Project Manager for PMO Planning; Client Facing PM for ISP/Telco/Cable iMedia Services

- Consultant for PMO Build-out and Portfolio Management Methodologies and Implementation

- Client Ops PM for ISP/Telco/Cable Co; iMedia Services development, deployments, integrations; SSO, Webmail

- Specific skills in supporting effort to bridge the gap between Waterfall and Agile project management methodologies.

 

THE BUFFALO NEWS; BUFFALO NY                                                                            03/2008-10/2008

Interactive Media Operations Director: Programs, Projects & Products; Development, Deployments, Integrations,

- Developed & managed iMedia short/long-range goals, strategies and roadmap with VP & C-level reporting

- End-to-End directorial management of multiple/concurrent web program, project and product deliverables

- Wrote & reviewed iMedia objectives, scopes, SOWs, WBSs, cost estimates, budget reports, contracts

- Defined GUI requirements, created User Flow diagrams, reviewed and confirmed Use Case compliance

- Introduced and implemented SDLC/LAMP methods; Interview & hired IT/SDLC/LAMP/Design resources

- Directed cross department team of 25+ web & news resources; Prioritized deliverables, timelines,  tasks

- Directed implementation of Social Networking, User Generated Content, Ad Delivery & Metadata Profiling

- Directed sites redesigns; Interactive Product Integrations, Webmail, WebVideo and Social Networking Applications

 

 

SYNACOR INC; BUFFALO, NY                                                                                   10/2005 – 03/2008

UK Client Release Manager: Products; Portal Deployments, CMS Developments, iMedia Product Integrations

- Release/Project Management: NTL/VirginMedia portal merger/redesign/rebranding 3.5M UK users.

- Cross team Management for software development, testing, release and updates of portals & proprietary CMSs

- Release/Project Management for multi-tiered portal with variable entitlements, ‘single sign-on’ authentications

- Created Work Breakdown Structures; assigned resources, tracked task, assessed risk, estimated budgets

- Oversight of distributed Release teams in US/UK; (SDLC/LAMP developers, QA, UAT, Release teams)

- US side management of redesign/rebranding effort for NTL/Telewest/VirginMedia’s 3.5 M user Portal

- US side management of product integrations (sports, video), admin systems, reporting dashboards (Omniture)

- Hands-On CRM system configurations (SalesForce) for a multiplicity of client product/service deployments

- Installation of Video Teleconferencing system used business wide for domestic and international clients

 

 

NIEUW MILLENNIUM (NON-PROFIT); AMSTERDAM, NL                                       02/2001 – 03/2003

Founder, Executive/Program Director

- Secured funding for non-profit Technology, Education & Arts center focused on historical archiving

- Director for build-out of 10,000 sq ft state of the art video, audio and internet training facility; “TEA Factory”

- Directed development and implementation of “The Saving History Agenda” with a 4 Program roadmap

- Hired diverse international team of technology experts to manage, develop and deploy scaled down tools

- The Saving History featured as only non-profit project at European Round Table Exhibition 02, Madrid

 

 

E-CITY; AMSTERDAM, NL                                                                                          10/1999 – 03/2001

iTV Development/Platforms Manager

- Managed team to develop and implement Permission Based Interactive protocols for UPC NL iTV/Portals

- Key contributor to development of the interactive “i” which initiates permission based interactive options

- Managed the selection and implementation of Project (MS Project), Document (Hummingbird) tools

 

 

Independent Consultant                                                                                      2008 - 2011

 

Director: Program, Project and Product Lead; Conception Production & Deployment; Costs & Budgets

- Consultant for PMO planning, build out and company wide deployment (2010)

- Client Ops Project Manager for ISP/Telco/Cable iMedia Services development, deployments, integrations (2010)

- IT Product Concept/Development: “simpl” (Simple Interactive Media Publishing Library) (2010)

- Art Book Design/Layout/Technical: Parsifal Unspoken, Academic Publication featured on Amazon (2010)

- IT Consultant/Production: 3D web environment submitted as proof of concept to AlterCities, Aus. (2010)

- IT Consultant/Production: Web/on-Demand Publishing Consultant; Universal Books & Media; (2009)

- Technical/Stage Manager: Parsifal Unspoken; lights, sound, web for large scale theatrical production (2009)

- Web Production: ScenoArt.net; Production and deployment of Artist website (2009)

- IT Consultant/Production: NACC Funds Site; Niagara Arts & Cultural Center, Niagara Falls, NY (2005-09)

- IT Consultant/Production: The Power of Forex; Web Edu-Video; EmeraldPassport, Toronto (2006-08)

- IT Consultant/Production: Power of Success for Kids; Web Edu-Video; EmeraldPassport, Toronto (2006-08)

- Consultant/PM: Art Runs Deep; Virtual Art Gallery; Tech., Ed & Art Project; Buffalo NY (2007-08)

 (Recommendations and verification of projects are available upon request)

 

 

EDUCATION

 

UNIV. OF BUFFALO SCHOOL OF MANAGEMENT: PMP Certificate

STANFORD UNIVERSITY MEDICAL SCHOOL: (R. Valdez, # 03074457; 84-86) Pediatric Endocrinology

STANFORD UNIVERSITY: (R. Valdez, # 03074457; 79-84) BA, Psychology; Developmental Psychobiology

 

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Recommendations

 

Renita DiStefano: Chief Information Security Officer, Seneca Gaming; rdistefano@snfgc.com. 716-501-2038

Les Leonard: Chief Information Officer, Seneca Gaming; lleonard@snfgc.com. 716-501-2002

Michael Sellitto: Managing Partner, DiaSys Consulting; mikes@diasysconsulting.com, 716-830-8759

Jon White: Head of Proj Mngt - Europe; Synacor, Inc; jwhite@synacor.com, 716-362-3464

Douglas Rein: Interactive Platform Dev. Mngr; Buffalo New; dougrein@hotmail.com, 716-905-6732

Chris Woodard: Exec Producer, LIN Television; chris.woodard@wivb.com; 716 884-0550

 

“I had the pleasure of working with Robert as a contract Program & Project Manager for a program of security projects. The projects were complex, interrelated and interdependant. But each project has a unique scope and Robert negotiated and re-invented himself to meet the distinctive needs of the projects. He communicates comfortably and effectively with the lines of business, executives, and technical audiences. He manages risk, cost and schedules masterfully.” September 23, 2012
      Top qualities: Personable, Expert, Creative
     
Renita DeStefano, Chief Information Security Officer, Seneca Gaming Corporation

“Robert was the Project Manager for several of our projects. He did an awesome job with each, but I wanted to specifically call out the Identity Management Project. Many IT shops struggle with installing an Idenity Management solution with respect to user provisioning. Not done correctly, it can cause multiple issues and have quite a detriment to business operations. Robert performed very well and was in a very large measure the reason for success in this effort. I was very impressed with Robert's project leadership and vendor management skills. He was also very adept at communication and team leadership. I would gladly hire Robert in the future and I certainly recommend him as a go to resource in the future!” September 12, 2012
      Top qualities: Great Results, Personable, Creative
     
Les Leonard, Chief Information Officer / Vice President IT, Seneca Gaming Corporation

“Robert Joseph worked as a Technical Project Manager for Harris Interactive between Aug 2011 and Oct 2011. During this period, he managed three key initiatives for us, his dedication, sincerity and application of necessary PMO skills ensured the success of these initiatives, we engaged Robert on a consulting basis.”  September 10, 2012
     
Top qualities: Personable, Good Value, On Time
      Arun Padmanabhan, Chief Technology Officer, Harris Interactive


 “Robert was the manager of Client Deployments for UK Accounts at Synacor. His skills, knowledge and attributes are of superior quality. He's focused and possesses in-depth knowledge in his area of expertise. Robert is extremely creative, detail-oriented and was the "go to" person for the team. His pleasant, easy-going personality made working with him a very enjoyable experience. He's client focused and goes above and beyond to satisfy the needs of his international client. I worked closely with Robert on projects with a major client for over two years - it was the best experience I have ever had with a project manager. The team achieved unheard of successes that have not been matched after his leaving. If you need to get the job done, on time, on budget, and surpassing clients expectations then you need to engage Robert.” October 27, 2008
      Joseph Mittiga, Sr. Quality Assurance Engineer, Synacor

 

“Robert is a very motivated and driven individual with tremendous vision. His capacity to track and manage large-scale projects, documentation and tasks is far beyond any I've encountered. He has the ability to envision and execute a long-term growth plan, and is a bulldog when chasing down solutions and resources. He is very sympathetic to the needs of his staff, and ensures that they are well appreciated and cared for. It was a pleasure working for him. For our work at Synacor, he ensured that client communications were clear and thorough - which maintained a very trusting relationship with Virgin Media, and protected us from undocumented or under-specified requirements.” October 3, 2008

Douglas Rein, Interactive Platform Development Manager , The Buffalo News

 

 “It has been my pleasure to work with RJ over the last couple years. He consistently provides order and stability to our projects in the ever-changing technology field, while adding a unique brand of levity to remind you that technology can still be fun.” June 12, 2007

Timothy Ace, Manager of Client Integrations , Synacor, Inc.

 

“Robert is an exceptional Project Manager whose enthusiastic approach ensures all participants deliver to an extremely high standard. His dedication and commitment are second to none and I for one cannot recommend him highly enough.” June 12, 2007

Jonathan White, Head of Project Management - Europe , Synacor

UK Client Deployments Manager at Synacor

“I know Robert from his project management work at Synacor. In this capacity, Robert is very conscientious. He managed clients through product launches, documenting expectations and delivering on those expectations. Robert has excellent communication skills and is a very effective liaison. He is able to manage a project while also maintaining a team atmosphere. He has the right balance of checking on tasks while also giving each participant the space to do his or her job. I have enjoyed working with Robert.” January 27, 2011
     
Ginny (Virginia) Sundell, Director of Marketing Operations, Synacor
 

 “My father once told me that great minds do not think alike, that is why they are great minds. There is no better example of this than Robert Joseph. Robert has a conscious and organic perspective that leads incredible projects and visions from creation to completion and beyond. I have never heard a pitch or been as inspired then when talking with Robert. I hope everyone has the chance to both meet and work with him, he is a visionary that is truly a special and rare talent.” 

David Dolnick, Manager, Red Herring/DASAR

 

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Projects Completions as iMedia Operations Director @ Buffalo News: 03.08 – 10.08

 

1.        Classified:               Brain Works .Net integration                                                                                                                 

2.        Classifieds:              3rd Party Content Feed Integrations                                                                                                      

3.        Classified:               Classified Ad Order Entry System integration                                                                                      

4.        Classified:               CareerSite: BuffaloJobFinder.com: integration                                                                                      

5.        Classified:               CityFeet Real Estate (Home Finder Extra) integration                                                                          

6.        Classified:               CityXpress Classifieds integration                                                                                                        

7.        Classified:               Display Ad Integrations w/p2i                                                                                                              

8.        Classified:               Gabriel’s Auto integration                                                                                                                     

9.        Classified:               Gadzoo Pets integration                                                                                                                        

10.     Classified:               GMTI: buffalocars.com integration                                                                                                       

11.     Classified:               Legacy: Death Notices integration                                                                                                         

12.     Classified:               Script Injection Fixes; Career Site                                                                                                          

13.     Classified:               Script Injection Fixes; Apartment Finder                                                                                              

14.     Classified:               Script Injection Fixes; Home Finder                                                                                                      

15.     Classified:               Yahoo Hot Jobs integration                                                                                                                   

16.     DotCom:                 Buffalo.com Video integration                                                                                                               

17.     DotCom:                 Online Video Player integration                                                                                                             

18.     DotCom:                 Bills Fan Zone Site development and integration                                                                                  

19.     DotCom:                 Domain/subdomain: redirects (all products under buffalo.com?)                                                          

20.     DotCom:                 Spotted Video/Photo version update                                                                                                     

21.     DotCom:                 Your Hub Versions update                                                                                                                    

22.     DotCom:                 Buffalo Ultimate Guide: (BUG): Auto fetch recent reviews                                                                 

23.     DotCom:                 Buffalo Ultimate Guide: (BUG): Do-It                                                                                                 

24.     DotCom:                 Buffalo Ultimate Guide: (BUG): Market Place / Admin / Reviews / Brain works integration             

25.     DotCom:                 Discover On Line (pre-BUG)                                                                                                                

26.     DotCom:                 Integrated, Interactive Calendar & Events                                                                                             

27.     DotCom:                 Integrated, Interactive Search (SEO)                                                                                                      

28.     DotCom:                 Make buffalo.com your home page functionality                                                                                 

29.     DotCom:                 PDF publications conversions and publishing                                                                                      

30.     DotCom:                 Spotted Slide Show                                                                                                                                

31.     News:                      Buffalo Bills News Site                                                                                                                         

32.     News:                      Total Site Search Engine Optimization (Buffalonews.com / Buffalo.com)                                           

33.     News:                      Business Page Redesign                                                                                                                         

34.     News:                      Gusto to Web                                                                                                                                        

35.     News:                      Home Page Redesign                                                                                                                              

36.     News:                      Integrated, Interactive Calendar                                                                                                             

37.     News:                      Integrated, Interactive Search                                                                                                                 

38.     News:                      News Content to Yahoo                                                                                                                        

39.     News:                      Reverse Publishing for Gusto Section                                                                                                   

40.     News:                      Story Page Redesign                                                                                                                              

41.     Ops:                        Co-Located Server                                                                                                                                 

42.     Ops:                        Customer Support contact revamp                                                                                                       

43.     Ops:                        Page decommissioning effort                                                                                                                 

44.     Ops:                        Product Requirements Document                                                                                                          

45.     Ops:                        S3 Video integration                                                                                                                               

46.     Ops:                        SameTimeUnyte (SAAS) for web meetings                                                                                          

47.     Ops:                        Training: Skype & Yahoo Messenger as internal/external communication tools                                   

48.     Ops:                        @Task; (SAAS) project, task, issues tracking and management                                                           

49.     Ops:                        Ad Stats System                                                                                                                                    

50.     Ops:                        Automated site mapping for Google crawling                                                                                       

51.     Ops:                        Contest tool for NoCo (Entry form for 30 stations to submit entrants)                                              

52.     Ops:                        McClatchy CMS System Training                                                                                                        

53.     Ops:                        Publishing tool for creating modules from XML feeds                                                                         

54.     Ops:                        Site Stats Dashboard                                                                                                                              

55.     Ops:                        Standardized Search Library for expediting search integrations across web assets                               

56.     Ops:                        The Buffalo News WebTeam Wiki                                                                                                       

57.     Yahoo:                     Buzz integration                                                                                                                                    

58.     Yahoo:                     Content: updated & improved local news, sports, business & travel content to Yahoo                      

59.     Yahoo:                     My Y! integration                                                                                                                                  

60.     Yahoo:                     My Yahoo Feeds                                                                                                                                   

61.     Yahoo:                     My Yahoo stories display in home section                                                                                           

62.     Yahoo:                     One to Many category Mapping for Yahoo Hot Jobs                                                                          

63.     Yahoo:                     RSS; News, My Yahoo